Information

We would like to provide a follow-up and resolution regarding the recent error with the Jack & Sally Medal, wherein the parameters posted in the High Score Challenge notice did not match the parameters shown in-game.

First, we sincerely apologize for the confusion and frustration that we caused with this error, and we’d also like to apologize for the amount of time it took for us to provide this follow-up and resolution.

The Jack & Sally Medal for the global version of the game was originally intended to have adjusted parameters (the parameters that were shown in-game), and not the parameters posted in the notice. The reason for this adjustment was because we believed that the unadjusted Medal would be too powerful for the current state of the global version of the game.

However, this adjustment was not properly communicated internally, which resulted in the incorrect parameters being posted in the notice. We are reviewing our internal procedures to make sure that this kind of error does not occur again in the future.

With that said, after carefully assessing the situation as a whole and discussing which course of action to take, we have decided to change the in-game parameters of the Jack & Sally Medal to match what was originally posted in the notice.
*The in-game parameters will be corrected on Nov. 1, 2016 at 12:00 a.m. (PT).

We made this decision after considering the amount of time, money, and effort that players put in to earn the Medal as advertised, and that it would not be right or fair to our players if we did not stay true to our word.

In addition to correcting the in-game parameters, we will be sending 300 Jewels to all players as an apology for our delay in resolving this issue.
*These Jewels will be sent from Nov. 1, 2016 12:00 a.m. (PT).

For reference, see below for the correct Jack & Sally Medal parameters:
*These are the same parameters that were posted in the original notice.

Once again, we deeply apologize for any inconvenience and confusion that our mistake caused, and we thank you for your understanding and continued support of KINGDOM HEARTS Unchained χ.

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